Bounce House + Ball Pit FAQs

Why party with Bash + Bounce?

Our thoughtfully curated & luxury party rentals offer chic fun for kids + grown-ups without compromising style. Our dreamy rentals make a picture-perfect addition to any type of birthday party, wedding, shower, reveal, corporate event, etc. We provide our clients with a blank canvas to customize and create something truly unforgettable. We are a family-owned small business that holds itself to the highest safety standards. After each rental, we do a deep scrub down, a detailed whip down and sanitize, and a thorough inspection to make sure everything is safe. Safety and cleanliness are top priority!!

Do I need to make a deposit to book?

Reservations are on a first-come, first-served basis, and we recommend reserving your date and style at least 4-6 weeks before your event. A $100 non-refundable deposit is required to secure an event date and is applied to the total amount.

What is included with my rental?

The rental includes 4 + hours of rental time, all the equipment needed for your rental items - including professional set-up/take-down.

Note: Delivery/set up/pick up does not cut into your rental time.

Do you charge a delivery fee?

We have a flat rate delivery fee of $50 for most of the Reno area. We can deliver to surrounding areas & cities such as Carson City, Minden/Gardnerville, Fallon, Fernley, Verdi, and the Lake Tahoe Area. The delivery fee will be quoted accordingly based on the event location.

​We do not allow client pick-ups - delivery fees are applied to each reservation. 

The delivery fee is calculated by mileage to the event location, round-trip x2.

When do you set up and pick up?

We typically deliver/set up 1-2+ hours before your event starts. This time amount should also allow plenty of time for additional styling if needed. If you need a special delivery/pick up time, please let us know and we will try our very best to accommodate. Late-night pick-ups are subject to additional fees or will be picked up the next day.

What are the setup/surface requirements for bounce houses and ball pits?

A flat level surface is required. Approved surfaces include grass, turf, concrete, and pavers. Uneven ground, dirt, gravel/rocks, and any other sharp materials are not permitted. The setup surface and surroundings must be free of powerlines, sharp objects, furniture, toys, pet feces, debris, sprinklers, etc.

Is styling included?

All of our rentals can be styled with balloon garland, flowers, greenery, and customized vinyl decals. Styling is not included in the rental, but we partner with the most talented vendors in town. We are more than happy to provide you with event styling services and/or a list of our favorite vendors we love to work with.

What is your cancellation policy?

If you need to cancel your event for any reason, we require a 48-hour cancellation notice. The $100 deposit can be transferred to a future date up to 1 year. If a proper notice is not received, the deposit is forfeited and can not be used for a future date.

Oh no! The weather isn’t looking great.

We understand Nevada weather can be unpredictable. If, for any reason, your event needs to be canceled due to weather, the deposit will be held, and we will gladly apply it to any future date when given a 48-hour cancellation notice. There will be no credit, refund, or discount if we deliver and set up, and a change in weather impacts your event. We encourage you to use good judgment and prioritize safety. If it starts raining, we kindly ask you to unplug the power source and bring the equipment inside or under a covered area immediately. You will be held responsible if the equipment is damaged due to rain.

**Inflatables must be shut off and deflated if winds exceed 14 mph**

NO EXCEPTIONS.

If the wind dies down, you can check the stakes and re-inflate. Safety is our top priority & we follow the strictest safety guidelines. We use heavy-duty stakes and/or commercial-grade sandbags for extra reinforcement. We will absolutely not sacrifice your safety for business.

Can we rent a bounce house for a park, public place, or venue?

Typically, this is no problem at all. Please check with your local city/county or venue to see if you will need any reservations and/or permits. Typically, most parks are first-come, first-served - Bash + Bounce is not responsible for obtaining reservations and/or additional permits for your event. Keep in mind that some parks, public places, and venues may not have power outlets, and a generator may be required. If a generator is needed, it is your responsibility to provide one. Waterslides are not permitted at parks unless a water supply is available to hook up.

Do we offer discounts?

Yes! Police, Fire, Active Military, Medical Profession, or Vet? 10% off with proof of a valid ID. Returning customers, 10% off your next rental. Renting for more than a day, 50% off each additional day. Rent two or more rentals, 15% off your rentals. Refer a friend, 15% off your next rental.